Sunday 20 May 2007

Case Study: Success at Ernst & Young's Center for Business Knowledge

I wrote this case study, Online Collaboration Tools, Knowledge Managers, and a Cooperative Culture, in 2003 while working at Ernst & Young in Sydney, Australia, as the Ernst & Young Online Program Manager for Asia. It was published as a chapter within Knowledge Management Tools and Techniques in January 2005.

Ernst & Young's collaborative capability is the central theme to this paper. It aims to provide a background on their approach to knowledge management in order to understand:

  • Why Quickplace was selected as the tool to enable collaboration with their clients;
  • How this approach contributes to the successful diffusion of a new information technology innovation into their business;
  • How it has helped them to manage the risks that exist for organisations that implement Web-based collaboration; and
  • To provide a framework that can help other organisations to understand how they can develop the capability to collaborate on-line with other organisations.

Reference as Dellow, J., 2004, 'Success at Ernst & Young's Center for Business Knowledge: Online Collaboration Tools, Knowledge Managers, and a Cooperative Culture', in Madanmohan Rao (ed.), Knowledge Management Tools and Techniques, Elsevier, London.

Further Reading

Other case studies on knowledge management at Ernst & Young:

1 comment:

  1. Anonymous1:19 pm

    Thanks for the post.. made for some interesting reading...


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