Articles & Papers

This is a consolidated list of my articles and papers:

Papers

• Dellow, J., 2004, 'Supporting collaboration at Ernst & Young (PDF, 372KB): Helping people to use computer mediated communication to work together around the world', in the conference proceedings for KM Challenge 04, Driving Performance through Knowledge Collaboration, SAI Global, Sydney. Slides also available.
• Dellow, J., 2004, 'Success at Ernst & Young's Center for Business Knowledge: Online Collaboration Tools, Knowledge Managers, and a Cooperative Culture', in Madanmohan Rao (ed.), Knowledge Management Tools and Techniques, Elsevier, London.
• Dellow, J, 2005, 'Beyond HR Self-Service (PDF, 127KB): Empowering Staff While Creating Social Capital in Virtualized Organizations', IHRIM Journal, Vol. IX, No. 4, pp.18-20.

Presentations

• Intranet 2.0 - Integrating Enterprise 2.0 into your corporate intranet (presented at Intranets '07 on 20th September 2007).
• More presentations.

Articles Published in Image & Data Manager

The following articles have all appeared in Image & Data Magazine.

• The Enterprise RSS Value Chain [also published under the title, Enterprise RSS benefits go ignored] (PDF, 97KB), November/December 2008 - Along the way, an important allied Web 2.0 technology has been largely neglected. This technology is Enterprise RSS and if you can understand how to harness it, the possibilities are endless.
  
• Looking for Intranet 2.0 [also published under the title, Too Cool for School] (PDF, 185KB), September/October 2008 - Information and knowledge management "cool hunters" have been peering out over the firewall and observing how the consumer led innovation of Web 2.0 is changing the way we use, contribute and interact with information on the Internet.
• Patrolling the Web 2.0 borderline (PDF, 180KB), July/August 2008 - So is the read/write web a friend or foe to information management? A look at the implications for corporate IS.
• Knowledge Management: How to separate the wheat from the chaff (PDF, 108KB), March/April 2006 - The demise of knowledge management has been predicted by many, but while we may be uncomfortable with what has to be one of the most poorly defined management concepts, the fact is that the "knowledge" problem in organisations will not go away.
• Small World! (PDF, 89KB), November/December 2005 - The influence of social network concepts continue to manifest themselves in many different areas of business. From understanding who knows who to viral marketing, organisations are finding legitimate uses for putting conversations and informal connections to work in the search for competitive advantage.
• In The Know And On the Move (PDF, 89KB), July/August 2005 - It has been said that knowledge knows no boundaries. But as knowledge workers begin to access technologies like personal area networks, wireless broadband, Voice over IP and 3G, can we finally say the same about knowledge management and make it truly mobile?
• Wiki - The New Facilitator? (PDF, 121KB), May/June 2005 - Is the wiki about to revolutionise team work, communication and how we collaborate in organisations? A wiki is a server program that allows users to collaborate in forming the content of a Website. Wikis are quick, simple and effective whenever people need to share information, but what exactly makes the wiki such a good collaborative tool and should mature IT applications, platforms and architectures be thrown out in favor of the new kid on the block?
• Use it or lose it (PDF, 113KB), January/February 2005 - IT gets quite a rough ride these days. In recent years the failure and difficulties of rolling out major information systems in organisations have all received a great deal of attention in the media. Meanwhile critics, like Nicholas Carr, have also emerged as the champions of disgruntled end-users who challenge the competitive role of IT in business and argue that it is now just a commodity. But if this is the case, why do we still hear about innovative IT solutions that exceed expectations or achieve widespread adoption? Usability is claimed by some as the missing factor that can make or break a new technology but the real question is to ask if this is so, how do we know?
• The Search for the Perfect Intranet (PDF, 108KB), November/December 2004 - Anyone involved with intranet development will confirm that they are very much a product of their environment. Every organisation leaves a distinct fingerprint on the design, implementation and management of their internal Web space. So is there a perfect intranet for your organisation? By James Dellow and Leigh Moyle.
• A Meeting of Minds (PDF, 94KB), July/August 2004 - The technology to ease collaboration in business – both internally and externally – is readily available, but it seems the Australian business community is yet to be convinced of its merits.

Other Articles (Selection Only)

• Building a Community of Customers On-Line (online article on the ChiefTech blog)
• The ABC of Web Content Management (PDF, 60KB)
• Empower customers with self-service, not automation (PDF, 77KB)
• For better, or worse: Living with e-mail in the workplace (PDF, 81KB)
• The Intranet Imperative (online article on the ChiefTech blog)
• The Sum is Greater than the Whole (online article for TeamFrame)
• Time to think differently about information technology (PDF, 80KB)

These downloads and presentations are kindly hosted by Box.net and SlideShare.

Technorati tags: James Dellow, Chief Technology Solutions, Articles, Whitepapers, Information Technology, Collaboration, Intranets, Knowledge Management, Image and Data Manager, TeamFrame, Ernst & Young, Technology in the Workplace, Leigh Moyle, Knowledge Management Tools and Techniques, KM Challenge 04