I wrote this case study, Online Collaboration Tools, Knowledge Managers, and a Cooperative Culture, in 2003 while working at Ernst & Young in Sydney, Australia, as the Ernst & Young Online Program Manager for Asia. It was published as a chapter within Knowledge Management Tools and Techniques in January 2005.
Ernst & Young's collaborative capability is the central theme to this paper. It aims to provide a background on their approach to knowledge management in order to understand:
- Why Quickplace was selected as the tool to enable collaboration with their clients;
- How this approach contributes to the successful diffusion of a new information technology innovation into their business;
- How it has helped them to manage the risks that exist for organisations that implement Web-based collaboration; and
- To provide a framework that can help other organisations to understand how they can develop the capability to collaborate on-line with other organisations.
Reference as Dellow, J., 2004, 'Success at Ernst & Young's Center for Business Knowledge: Online Collaboration Tools, Knowledge Managers, and a Cooperative Culture', in Madanmohan Rao (ed.), Knowledge Management Tools and Techniques, Elsevier, London.
Other case studies on knowledge management at Ernst & Young:
- Thomas Davenport's classic 1997 case study
- Supporting Computer mediated collaboration at Ernst & Young (PDF, 372KB)
- Factiva's case study (PDF, 985KB) on integrating Factiva into Ernst & Young’s knowledge infrastructure
- Managing the knowledge behind business decisions through user-centered design – a case study from Human Factors International
- UPDATE: Two more articles/presentations about KM at E&Y