Instant Messaging Is Here to Stay: Deal With It!

I wish I had seen this article before, but I'm glad to see that I'm not the only one who thinks instant messaging (IM) deserves proper consideration as an enterprise collaboration tool - Alan R. Earls, writing in Application Development Trends, tells us that IM is here to stay so its time we just deal with it. I'm right with you Alan!

Earl's article offers the following talking points:

• Most businesses have found that IM is too useful and pervasive to stop. Some see it as the entry point for implementing a new era of collaboration tools.
  
• But you must manage IM, especially if your company must comply with a growing list of regulations and records-retention mandates.
  
• Businesses are using consumer and enterprise IM offerings. But the industry needs to resolve the issue of Enter city or point of interest...interoperability among the various products.

In a sidebar we also discover that Austrade is using IM "to increase the 'match making' cycle between Australian suppliers and overseas distributors".

Tags: instant messaging