OK. I'm curious - is using a wiki this way, *really* any different from the virtual teaming and collaboration leading practices we were promoting nearly a decade ago with Lotus Notes? (see my case study from 2004)
At Ernst & Young Australia we even supported account teams with a structured process to deploy project databases (called Engagement Team Databases and Pursuit Team Databases, they could be deployed on demand using an automated process) where users could edit each others pages or simply add comments. We encouraged users to store information in these project databases and email links to each other, rather than using attachments etc. The databases also sent digest emails to each team member with links to the documents that had changed and we also showed people how to scan new and edited documents across all the databases on their workspace.
We even experienced the same sort of end user behaviour described in the wiki example, which later informed our whole end-user training and communication approaches to encourage greater participation. Lately I’ve been recommending the same approach in the document management system deployments I’ve been involved with too.
So, is this E2.0 or KM? What do you think?
BTW I want to make a few points about the current generation of Web-based social apps:
- Yes, the usability of the current generation of Web-based applications is better than the old Lotus Notes client interface, although for that was often a reflection of the effort put into the UI more than anything else; and
- Open Source and the availability of other cheap Web-based solutions (hosted or otherwise) have also made these tools more widely available – so some of these examples might appear to be revolutionary because some people simply haven’t had access to this kind of technology capability before!
Please note, I’m not trying to pick on anyone here. But I am getting tired of enterprise social computing and other collaboration examples that simply don’t surprise me.
So, come on Enterprise 2.0, I knows it there but show me something really revolutionary!