Redesigning the KWeb

Another new'ish Ernst & Young "KWeb" (or EY/KnowledgeWeb) case study (PDF), this time documenting their recent user-centered design project to improve user satisfaction.

What's so special about this? Well, other than the fact I used to work as part of the KWeb team at Ernst & Young in Australia, check out the graph on page 6 of this case study and note that E&Y's knowledge management intranet is more than a decade old. In this time it has gone through more than 6 iterations meanwhile some organisations are still trying to get their first or second iteration off the ground.

PS You might also want to have a look at this other case study from December last year looking at how Factiva is integarated into KWeb.

Tags: ernst & young, intranets, user-centered design