Email software is "socially inept"

Don't take my word for it, this comes from Marc Smith a research sociologist who works for Microsoft. He was recently interviewed by the UK's FT newspaper and while he pretty much covers old ground about email productivity, he makes a good point:

"He says e-mail software just does not give people enough help. He calls current software socially inept: 'It simply has no conception of human relationships.' His team is working on ways of making software 'socially savvy' so that it can take more of the load."

Also, check out these associated articles on enterprise social software and email.

Tags: email, information overload, marc smith, social software